At Fashion Accessories Brighton, we take as much care in ensuring your satisfaction as we do in crafting our beautiful jewelry and accessories. We understand that sometimes a product may not meet your expectations, and we’re committed to making the return or exchange process as elegant and seamless as our designs.

Key Policy Highlights

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, undamaged, and in original packaging
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Processing: 5-7 business days after we receive your return

Our Return & Exchange Process

1 Review Eligibility

Before initiating a return, please ensure your item meets our return criteria:

  • Return request is made within 15 days of delivery
  • Item is in its original condition – unworn, undamaged, and with all tags attached
  • Original packaging is included and undamaged
  • All original documentation and certificates are included

2 Submit Return Request

To initiate a return or exchange, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Fashion Accessories Brighton Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
– Order Number:
– Date of Purchase:
– Item(s) to Return:
– Reason for Return/Exchange:

Customer Information:
– Full Name:
– Email Address:
– Shipping Address:

Please provide instructions for completing my return/exchange.

Thank you,
[Your Name]

3 Wait for Authorization

Our customer service team will respond within 1-2 business days with:

  • Return authorization and instructions
  • Return shipping address
  • Return Authorization Number (to include with your package)

4 Ship Your Return

Once authorized, please ship your return to:

Fashion Accessories Brighton
Returns Department
2516 Clay Street
Indianapolis, IN 46204
USA

Please include the following with your return:

  • Item in original condition with all packaging
  • Copy of your order confirmation or packing slip
  • Return Authorization Number clearly visible on the package

Note: We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for lost or damaged return packages.

Refund Information

Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. You will receive an email notification once your refund has been processed.

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds will appear on your statement within 5-10 business days after processing, depending on your bank
  • PayPal: Refunds will be credited to your PayPal account immediately upon processing

Please note that shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

We’re happy to exchange items for a different size, color, or style, subject to availability. Exchanges follow the same process as returns. If the exchange item is of higher value, you will be charged the difference. If it’s of lower value, we will refund the difference.

Non-Returnable Items

To maintain the quality and hygiene of our products, the following items cannot be returned or exchanged unless defective:

  • Earrings (for hygiene reasons)
  • Personalized or engraved items (including Brighton’s Love Lockets with custom engraving)
  • Items marked as “Final Sale” or “Clearance”
  • Gift cards

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.

International Returns

As we serve customers worldwide (excluding some Asian countries and remote locations), international returns are accepted following the same policy. However, customers are responsible for all return shipping costs and any applicable customs duties or taxes.

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]
Response Time: 1-2 business days
Address: 2516 Clay Street, Indianapolis, IN 46204, USA

Thank you for choosing Fashion Accessories Brighton. We appreciate your business and are committed to ensuring your complete satisfaction with our elegant accessory collections.