FAQ

Product Information

What types of products do you offer?

We specialize in a wide range of fashion accessories, including jewelry like Brighton’s Love Lockets, charm bracelets, earrings, and anklets, as well as practical items such as crossbody bags, backpacks, and footwear. Our collections are designed to reflect individuality and elegance, perfect for everyday wear or special occasions.

How do I care for my accessories?

To keep your pieces looking their best, we offer Cleaners & Care products. Gently clean items with a soft cloth and store them in a dry place. Avoid exposure to harsh chemicals or water for extended periods.

Do you offer personalized items like charm necklaces?

Yes! Our Brighton’s Love Lockets and charm necklaces are perfect for personalization. You can mix and match charms to tell your unique story. Explore our Charms and Charm Necklaces & Holders sections to create something special.

Shipping and Delivery

How long does order processing take?

Orders are processed within 1-2 business days. During busy periods like holidays or sales, it may take up to 3 business days. Once shipped, you’ll receive a confirmation email with tracking details.

What shipping options are available?

We offer two main shipping methods:
– Standard Shipping: Costs $12.95 and delivers in 10-15 business days after shipping via DHL or FedEx. Ideal for when you need your items quickly.
– Free Shipping: Available on orders over $50, shipped via EMS, with delivery in 15-25 business days after shipping. Great for saving on costs while building your collection.

Do you ship internationally?

Yes, we ship worldwide, except for some Asian countries and remote locations. Please note that delivery times can vary due to customs, and any duties or taxes are the recipient’s responsibility.

How can I track my order?

After your order ships, we’ll send a tracking link via email. You can monitor your package’s progress right to your doorstep.

Returns and Exchanges

What is your return policy?

We want you to love your purchases! If you’re not satisfied, you can return items within 15 days of receipt. Please ensure products are in original condition. For details, contact us at [email protected].

How do I initiate a return?

Email our customer service team with your order details and reason for return. We’ll guide you through the process and provide a return address if applicable.

Payment and Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Do I need an account to shop?

No, you can checkout as a guest. However, creating an account allows you to track orders faster and save your preferences for future purchases.

Is my payment information secure?

Absolutely! We use encrypted payment gateways to protect your data. Your privacy and security are our top priorities.

General Inquiries

Where is your company located?

Our address is 2516 Clay Street, Indianapolis, US 46204. We’re based in the US but serve customers globally (excluding some areas).

How can I contact customer service?

For any questions, email us at [email protected]. We aim to respond within 1-2 business days.

Do you offer discounts or promotions?

Yes! Keep an eye on our website for seasonal sales and special offers. Sign up for our newsletter to stay updated on the latest deals.